Returns & Refunds
Personalised Decorations ships only within Ireland. Our decorations are personalised with names, dates, and messages that you choose. Please read this page before you order.
Change of mind
We do not accept returns or exchanges on personalised items because of a change of mind, the wrong size of family chosen, or a name spelled as you typed it at checkout. Once names and dates are added, the piece is made for that household. Please check the scene, family size, and spelling before you pay.
Mistakes in personalisation
If you spot a mistake in the names or message after ordering, email us within 24 hours at info@personaliseddecorations.ie with your order number. After that we may not be able to change it. If the spelling on the decoration matches what you entered, that is not an error on our part.
Damaged, faulty, or our mistake
If your decoration arrives damaged, is faulty, or we personalised it wrongly (for example we used the wrong names), contact us within 7 days of delivery at info@personaliseddecorations.ie.
Please include:
- your order number
- your name and the delivery address
- photos of the item and the packaging
- a short note about what is wrong
We will replace it or refund you. You will not pay the cost of putting that right.
How refunds work
Approved refunds go back to the same payment method used at checkout. We aim to process them as soon as the issue is confirmed.
How to contact us
Email: info@personaliseddecorations.ie
Website: www.personaliseddecorations.ie
Your legal rights
This policy does not affect your rights under Irish consumer law. If a product is faulty or not as described, you are entitled to a remedy. Personalised goods bought online are generally not covered by the usual 14-day cooling-off right for change of mind, because they are made to your specifications.